Related to Purchasing

Please tell me where your products are available.

As each sales outlet carries different products,
please contact us.

Is it possible for private individuals to make custom orders?

Yes. Please contact us.

Is it possible to order only one custom-made ladder?

We will accept an order for one custom-made ladder, regardless of the quantity. Please contact us.

Is it possible to manufacture products other than ladders?

We can manufacture products other than ladders on request.
Please contact us.

Is it possible to purchase parts only?

It depends on the product. Please contact the sales outlet where the product was purchased.

Regarding Products

Please explain what material is used

Aluminum alloy is used. However, it may depend on the product.
Please refer to the product information page.

What is the weight capacity?

It is 100kg for one person. However, it may depend on the product.
Please refer to the product information page.

Is it possible to rent out samples?

Some products are not available to rent out.
Please contact us first.

What is the warranty period?

It is one year after the date of purchase.

Will the product lock when retracted?

No, it will not. Belts are available as optional items.
Please contact us.

What is the color of the ladder?

Please refer to the product information page as it depends on the product.

Is it possible to use any of the products horizontally?

Please do not try to use any of the products horizontally for your own safety.

I do not know how to set-up the Telescopic ladder.

An instructional video is available on the product information page.

Do you have optional items to prevent finger pinching?

Yes, we do. Please contact the sales outlet where the product was purchased.

What measurement is needed to place an order for loft ladders?

Please measure the height from the lower floor to the loft floor.
Please refer to the product information page for details.

Does the loft ladder come with a hooking bar?

Yes, it does. Additional parts can be purchased too.

Is there a ladder available that can be used for both standing and hanging?

It is available upon a custom-made order.
Please contact us.

Regarding the hanging ladder for manholes, does the QQ ladder come with a lock function?

No, it does not have a lock function.

Other Enquiries

Do you have a catalog or other printed materials available?

They are downloadable from the product information page (Sorry, they are Japanese only).
For products not listed, please contact the sales outlet.

Is inspection of the products before use necessary?

Please inspect the products before use as instructed in the manual.

I have lost the instruction manual.

It is downloadable from the product information page (Sorry, they are Japanese only).
For products not listed, please contact the sales outlet.

Can I make modifications to the product?

Please do not make any modifications for your own safety.
Please consult with us as custom orders can be made.

Are there any points to be aware of regarding product safety?

It depends on the product. Please read the instruction manual carefully before use.